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Privacy Policy

 

Serenity Massage and Wellness Spa

 

At Serenity Massage and Wellness Spa, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our spa, schedule services, or interact with us through our website or intake forms.

By using our services or submitting personal information to us, you consent to the terms of this Privacy Policy.

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1. Information We Collect

We may collect personal information from you in a variety of ways, including when you:

  • Schedule an appointment in person, by phone, or online

  • Complete intake and consent forms

  • Purchase services, gift certificates, or products

  • Communicate with us via phone, text, email, or in person

  • Visit our website

The types of personal information we may collect include:

  • Full name

  • Mailing address

  • Phone number(s)

  • Email address

  • Date of birth

  • Emergency contact information

  • Health history and relevant medical conditions

  • Massage therapy preferences and goals

  • Payment information (when applicable)

 

2. How We Use Your Information

We use your personal information to:

  • Schedule, confirm, and manage your appointments

  • Customize and provide massage therapy services safely and effectively

  • Maintain accurate client records in accordance with industry standards and North Carolina state regulations

  • Communicate important updates regarding your appointments, wellness programs, and spa offerings

  • Process payments securely for services, products, or gift certificates

  • Comply with applicable legal and regulatory obligations

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3. How We Protect Your Information

We take your privacy seriously and implement reasonable physical, administrative, and technical safeguards to protect your personal information. Your records are stored securely and are only accessible to authorized personnel.

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4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may disclose your information only in the following limited circumstances:

  • With your written consent

  • To healthcare providers or emergency personnel in the event of an emergency

  • When required to comply with applicable laws, regulations, or court orders

  • To trusted third-party payment processors to facilitate secure transactions

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5. Data Retention

We retain client records, including health histories, for the period required by North Carolina law and professional licensing requirements. After the legally mandated retention period, records are securely destroyed.

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6. Your Rights

You have the right to:

  • Request access to your personal records

  • Request corrections or updates to your information

  • Withdraw consent (where applicable), understanding that doing so may affect the ability to provide services

  • Raise concerns about how your information is being handled

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To exercise these rights, please contact us at:

Serenity Massage and Wellness Spa
513 New Bridge Street, Suite 700
Jacksonville, NC 28540
[Insert Business Email Address]
910-650-0066

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7. Website and Online Communications

Our website may collect standard technical information such as IP addresses, browser types, and usage data for purposes of improving the site’s functionality and user experience. Any online forms will only collect the personal information you voluntarily provide.

We do not knowingly collect personal information from minors under the age of 18 without verified parental or guardian consent.

 

8. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or applicable legal requirements. Updates will be posted on our website and will indicate the effective date.

By using our website, submitting an intake form, or receiving services at Serenity Massage and Wellness Spa, you acknowledge and agree to the terms of this Privacy Policy.

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